Terms & Conditions

1. Who We Are

The Services are operated by Pimugo B.V. (“Pimugo,” “we,” “us,” or “our”). We are an independent provider of online professional education. Our registered address is Veldwezeltstraat 82 A, 6215 JC Maastricht, Netherlands. You can contact us at [email protected] or by phone at +31 43 782 1946.

The Services are delivered online and are available to learners throughout Canada. While our service area is Canada, Pimugo B.V. is established in the Netherlands and these Terms are interpreted under Dutch law as set out below.

2. Acceptance, Eligibility, and Minimum Age

By using the website, you confirm that you are at least 16 years old and that you can form a binding contract under applicable law. If you are between 16 and the age of majority where you live, you may use the Services only with involvement and supervision of a parent or legal guardian who agrees to these Terms.

Our Privacy Policy and Cookie Policy form part of these Terms. If you submit information via any form, you also agree that we may process that information as described in our Privacy Policy.

3. Educational-Only Scope and Key Disclaimers

Pimugo B.V. provides educational services only. The website and Services are intended exclusively for educational and informational purposes related to workplace learning and professional development. We do not provide consulting, financial services, legal services, accounting, investment services, recruitment, employment placement, immigration services, healthcare services, software development, engineering services, or any other regulated professional services.

Participation in educational programs does not guarantee employment, promotions, certifications, salary increases, business success, or financial outcomes. Any examples, templates, exercises, or scenarios are illustrative learning materials. Learners remain responsible for independently applying knowledge and evaluating suitability for their specific context.

Where certificates of completion are offered, they document participation in learning activities and do not represent government-recognized certification, licensing, or professional accreditation.

4. Service Description and Changes

The website describes educational programs that may include self-paced lessons, virtual workshops, webinars, downloadable learning resources, and learner support. Program durations (for example, 5–8 weeks) describe typical course structure rather than a guaranteed calendar timeline. Access methods, schedules, and participation requirements may vary by program and cohort.

We may update, improve, suspend, or discontinue any part of the website or Services at any time. This includes changes to module names, lesson order, resource formats, workshop schedules, or the way registration is handled. We aim to keep the website accurate, but we do not guarantee that every page is always current at the moment you view it.

5. Registration Requests, Communications, and No Account Requirement

Registration is completed through the online form(s) on our website. Submitting a form is a request for information or registration interest, not an automatic acceptance. We may contact you using the details you provide to confirm programme selection, clarify participation requirements, and share next steps.

Unless otherwise stated, the website does not require you to create an account to submit a registration request. If access to specific learning materials is provided after registration, you are responsible for keeping any access links, codes, or instructions confidential and for using them only as permitted.

You agree that communications we send electronically (including by email) satisfy any legal requirement that communications be in writing.

6. Acceptable Use

You agree to use the website and Services in a lawful, respectful manner. You must not:

• Provide false, misleading, or impersonated contact information in registration forms.
• Attempt to bypass or interfere with security features, rate limits, or access controls.
• Scrape, crawl, or harvest content or data from the website using automated means without our prior written permission.
• Upload, transmit, or distribute malware, phishing content, or any code intended to disrupt or compromise systems.
• Use the website to send spam or unsolicited messages, or to promote third-party services unrelated to the educational purpose of the site.
• Use the website in a manner that violates applicable export controls or sanctions laws, including access from comprehensively sanctioned regions where services are prohibited.

We may suspend or restrict access if we reasonably believe your use creates risk for the website, other users, or our operations.

7. Intellectual Property

The website content, course materials, templates, workbooks, lesson text, design elements, logos, and underlying code are owned by or licensed to Pimugo B.V. and are protected by intellectual property laws. Except as expressly permitted by us in writing, you may not copy, reproduce, republish, distribute, publicly display, modify, create derivative works from, or commercially exploit our materials.

We grant you a limited, non-exclusive, non-transferable license to access and use materials for your personal learning and internal workplace skill development. This license does not permit redistribution of templates or resources as standalone products or as part of another training offering.

8. Third-Party Services and Links

The website may reference third-party tools or platforms used to deliver learning experiences (for example, video conferencing or document delivery). We are not responsible for third-party services not controlled by Pimugo B.V. Your use of third-party services is subject to their own terms and privacy policies.

For convenience, the website may include links to third-party websites. We do not endorse and are not responsible for third-party content, availability, or practices.

9. Disclaimer of Warranties

The website and Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Pimugo B.V. disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, secure, error-free, or free of harmful components, or that any learning materials will meet your requirements or produce specific outcomes. Educational results depend on many factors, including prior knowledge, effort, and workplace environment.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Pimugo B.V. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the website or Services.

To the extent liability cannot be excluded, our total liability for any claim arising out of or relating to these Terms, the website, or the Services will be limited to the greater of: (a) the amount you paid to Pimugo B.V. for Services in the 12 months prior to the event giving rise to the claim, or (b) €100.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for intent (opzet) or willful misconduct, or other non-excludable statutory liability.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pimugo B.V. from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to: (a) your use or misuse of the website or Services, (b) your violation of these Terms, or (c) your violation of any law or the rights of a third party.

12. Force Majeure

Pimugo B.V. will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, pandemics, government actions, internet outages, cyberattacks, or failures of hosting, cloud, or telecommunications providers.

13. International Use

The Services are delivered online and are intended for learners throughout Canada. We do not represent that the website or Services are appropriate or available in all locations. You are responsible for ensuring that your access and use comply with local laws and regulations applicable to you.

14. Governing Law and Courts

These Terms and any dispute or claim arising from or related to them, the website, or the Services are governed by the laws of the Netherlands, without regard to conflict-of-law principles.

Unless mandatory consumer protection rules require otherwise, the competent courts of the Netherlands shall have exclusive jurisdiction over disputes arising out of or relating to these Terms. If you are a consumer resident in the European Union, you may also benefit from mandatory provisions of the consumer protection laws of your country of residence.

15. Termination

We may suspend or terminate your access to the website if you violate these Terms or if your use presents security, operational, or legal risk. Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law will survive termination.

16. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Pimugo B.V. relating to your use of the website and Services, and supersede any prior or contemporaneous communications.

18. Assignment and No Waiver

Pimugo B.V. may assign or transfer these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

If we do not enforce a provision of these Terms, it does not mean we waive our right to enforce it later.

19. Modifications to These Terms

We may update these Terms from time to time. Changes become effective 14 days after posting the updated Terms on this page, unless a shorter period is required to address security, legal, or operational issues. The “Last Updated” date at the top indicates when the Terms were most recently revised.

20. Electronic Communications and Signatures

You agree that electronic communications and records satisfy any legal requirement for written communication. Where a signature is required, you agree that an electronic indication of agreement may constitute a valid signature to the extent permitted by applicable law, including the EU eIDAS framework.

21. Contact

Questions about these Terms can be sent to [email protected] or by post to Pimugo B.V., Veldwezeltstraat 82 A, 6215 JC Maastricht, Netherlands.